Return & Replacement Policy – The Kasya

At The Kasya, we are committed to delivering quality products and ensuring customer satisfaction. Please review our return and replacement guidelines below:

1. Eligibility for Returns

• Return requests must be initiated within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• A valid receipt or proof of purchase is required.

2. Non-Returnable Items

• Customized, engraved, or made-to-order products

• Used, damaged, or altered items

• Items marked as clearance or on final sale

3. Return Process

• Email us at connect@thekasya.com with your Order ID and reason for return.

• Our team will guide you through the return process or schedule a pickup.

• Ensure the item is securely packed for transit.

4. Damaged or Incorrect Items

• Report any damaged or incorrect items within 48 hours of delivery.

• Share relevant photos or videos as proof.

• We will arrange a free replacement promptly.